TERMS OF SERVICE
OVERVIEW
1. Definitions and Applicability
1.1. Throughout this website, the terms “we”, “us” and “our” refer to Matero Commerce Private Limited (“Matero Commerce”, “Company”, “we”, “us” or “our”, as the context may require).
1.2. Matero Commerce Private Limited operates this website and provides the information, tools, products, and services available through the website (collectively, the “Services”) to you, the user, subject to your acceptance of these Terms of Service and all other terms, conditions, policies, and notices stated herein or otherwise made available through the website.
1.3. By visiting our website and/or purchasing any product or service from us, you engage with our Services and agree to be bound by these Terms of Service (“Terms” or “Terms of Service”), including any additional terms, conditions, policies, and guidelines referred to herein and/or made available through hyperlinks on the website.
1.4. These Terms of Service shall apply to all users of the website, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.
2. Acceptance of Terms
2.1. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.
2.2. If you do not agree to all the terms and conditions contained herein, you shall not access the website or use any of the Services.
2.3. Where these Terms of Service are construed as an offer, acceptance is expressly limited to these Terms of Service.
3. Amendments to the Terms
3.1. Any new features, tools, products, or Services added to the website shall also be subject to these Terms of Service.
3.2. The most current version of these Terms of Service may be reviewed by you at any time on this page.
3.3. Matero Commerce Private Limited reserves the right, at its sole discretion, to update, modify, amend, or replace any part of these Terms of Service by posting the revised terms and/or changes on the website.
3.4. It shall be your responsibility to periodically review this page for any changes. Your continued access to or use of the website following the posting of any modifications shall constitute your acceptance of such changes.
4. E-Commerce Platform
4.1. Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to offer and sell our products and Services to you.
SECTION 1 – ONLINE STORE TERMS
5. Eligibility and Lawful Use
5.1. By agreeing to these Terms of Service, you represent and warrant that you have attained the age of majority applicable in your jurisdiction of residence, or that you have attained the age of majority and have provided your consent for any minor dependent under your care to use this website.
5.2. You shall not use our products or Services for any unlawful, unauthorized, fraudulent, or prohibited purpose, nor shall you, while using the Services, violate any applicable law, rule, regulation, or statutory provision, including, without limitation, applicable intellectual property laws.
5.3. You shall not transmit, upload, introduce, or otherwise distribute any worms, viruses, malware, or any other code of a destructive or harmful nature through the website or Services.
5.4. Any breach or violation of these Terms of Service may result in the immediate suspension or termination of your access to the Services, without prejudice to any other rights or remedies available to Matero Commerce Private Limited under applicable law.
SECTION 2 – GENERAL CONDITIONS
6. General Conditions
6.1. Matero Commerce Private Limited reserves the right to refuse or restrict Services to any person, at its discretion, subject to applicable law.
6.2. You acknowledge and understand that your content, excluding payment card information, may be transferred in an unencrypted manner and may involve:
- (a) transmissions over various networks; and
- (b) changes made to conform and adapt to technical requirements of connecting networks or devices.
6.3. Payment card information is encrypted during transmission over applicable networks.
6.4. You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially utilize any portion of the Services, the use of the Services, access to the Services, or any contact made available through the website without the express prior written permission of Matero Commerce Private Limited.
6.5. The headings used in these Terms of Service are provided solely for convenience and shall not limit, modify, or otherwise affect the interpretation or scope of any provision contained herein.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
7. Accuracy of Information
7.1. Matero Commerce Private Limited shall not be responsible if information made available on the website is inaccurate, incomplete, outdated, or not current.
7.2. The material available on the website is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without reference to primary, more accurate, complete, or current sources of information.
7.3. Any reliance placed upon information available on the website shall be at your own risk.
7.4. The website may contain certain historical information. Such historical information is not current and is provided solely for reference purposes.
7.5. Matero Commerce Private Limited reserves the right to modify the contents of the website at any time. However, the Company shall not be under any obligation to update any information available on the website unless required by applicable law.
7.6. You acknowledge that it is your responsibility to monitor the website for any changes or updates.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
8. Modification of Services and Prices
8.1. Prices of products and Services offered through the website are subject to change without prior notice, subject to applicable law.
8.2. Matero Commerce Private Limited reserves the right, at any time, to modify, suspend, restrict, or discontinue the Services, or any part or content thereof, with or without notice.
8.3. To the extent permitted by applicable law, Matero Commerce Private Limited shall not be liable to you or any third party for any modification, price change, suspension, restriction, or discontinuation of the Services.
SECTION 5 – PRODUCTS OR SERVICES
9. Products and Services
9.1. Certain products or Services may be available exclusively online through the website. Such products or Services may be available in limited quantities and shall be subject to return or exchange only in accordance with the applicable Returns and Refund Policy.
9.2. Matero Commerce Private Limited has made reasonable efforts to display product images, descriptions, and colours as accurately as possible. However, the actual colour displayed on your device may vary depending upon your device, display settings, or other technical factors, and we do not guarantee that your device will accurately reproduce the actual colour of any product.
9.3. Matero Commerce Private Limited reserves the right, subject to applicable law, to limit the sale of products or Services to any person, geographic region, or jurisdiction and may exercise such right on a case-by-case basis.
9.4. We reserve the right to limit the quantities of products or Services offered through the website.
9.5. Product descriptions, specifications, availability, and pricing are subject to change at any time without prior notice, subject to applicable law.
9.6. Matero Commerce Private Limited reserves the right to discontinue any product or Service at any time.
9.7. Any offer made for a product or Service through the website shall be void where prohibited by applicable law.
9.8. Except as expressly provided under applicable law or our applicable policies, Matero Commerce Private Limited does not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that all errors in the Services will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
10. Orders and Billing
10.1. Matero Commerce Private Limited reserves the right to refuse or cancel any order placed through the website, subject to applicable law.
10.2. We may, at our discretion and subject to applicable law, limit or cancel quantities purchased per person, per household, or per order.
10.3. Such restrictions may include orders placed using the same customer account, payment instrument, billing address, shipping address, or other identifying information.
10.4. In the event that we modify, restrict, or cancel an order, we may attempt to notify you using the email address, billing address, telephone number, or other contact information provided by you at the time of placing the order.
10.5. Matero Commerce Private Limited reserves the right to restrict or prohibit orders which, in its reasonable judgment, appear to have been placed by dealers, resellers, distributors, or other persons purchasing products for unauthorized commercial resale.
11. Customer Account and Purchase Information
11.1. You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
11.2. You further agree to promptly update your account and other information, including your email address, telephone number, payment details, and other relevant information, to enable us to complete your transactions and contact you where necessary.
11.3. For further details relating to cancellations, returns, refunds, and related matters, please refer to our applicable Returns and Refund Policy.
SECTION 7 – OPTIONAL TOOLS
12. Third-Party Tools
12.1. We may provide you with access to third-party tools or services over which Matero Commerce Private Limited neither exercises control nor assumes responsibility.
12.2. You acknowledge and agree that access to such third-party tools is provided on an “as is” and “as available” basis, without warranties, representations, or conditions of any kind, except to the extent required under applicable law.
12.3. The availability of any third-party tool shall not be construed as an endorsement, recommendation, or representation by Matero Commerce Private Limited.
12.4. To the maximum extent permitted by applicable law, Matero Commerce Private Limited shall not be liable for any loss, damage, claim, or liability arising out of or relating to your use of any optional third-party tools.
12.5. Your use of any optional third-party tools made available through the website shall be entirely at your own risk and discretion. You should ensure that you understand and accept the terms and conditions applicable to such tools as prescribed by the relevant third-party provider.
12.6. Matero Commerce Private Limited may, in the future, introduce new Services, features, tools, or resources through the website. Any such new Services, features, tools, or resources shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
13. Third-Party Materials and Websites
13.1. Certain content, products, and Services available through our Services may include materials provided by third parties.
13.2. Third-party links available on the website may direct you to websites or services that are not affiliated with Matero Commerce Private Limited.
13.3. Matero Commerce Private Limited does not undertake any obligation to examine, verify, or evaluate the content, accuracy, availability, or practices of third-party websites and does not warrant or assume responsibility for any third-party materials, websites, products, or Services, except to the extent required by applicable law.
13.4. Matero Commerce Private Limited shall not be responsible for any loss, damage, or harm arising in connection with the purchase or use of goods, Services, resources, content, or other transactions undertaken through third-party websites.
13.5. You are advised to carefully review the policies and practices of third parties before engaging in any transaction with them and to ensure that you understand the applicable terms and conditions.
13.6. Any complaints, claims, concerns, or questions relating to products or Services provided by third parties should be directed to the relevant third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
14. User Submissions
14.1. If, at our request, you send specific submissions, including contest entries, or if you voluntarily submit creative ideas, suggestions, proposals, plans, feedback, or other materials, whether online, by email, postal mail, or otherwise (collectively, “Comments”), you agree that Matero Commerce Private Limited may, subject to applicable law, edit, copy, publish, distribute, translate, reproduce, and otherwise use such Comments in any medium.
14.2. To the extent permitted by applicable law, we shall have no obligation:
- (a) to maintain any Comments in confidence;
- (b) to pay compensation for any Comments; or
- (c) to respond to any Comments.
14.3. Matero Commerce Private Limited may, but shall not be obligated to, monitor, edit, restrict, or remove content that it determines, in its discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, objectionable, or otherwise in violation of any third party's intellectual property rights or these Terms of Service.
14.4. You agree that your Comments shall not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
14.5. You further agree that your Comments shall not contain defamatory, unlawful, abusive, obscene, or otherwise objectionable material, or contain any computer virus, malware, or other harmful code that could adversely affect the operation of the Services or any related website.
14.6. You shall not use a false email address, impersonate another person or entity, or otherwise mislead Matero Commerce Private Limited or any third party as to the origin of any Comments.
14.7. You shall remain solely responsible for the Comments you submit and for their accuracy, legality, and content.
14.8. Matero Commerce Private Limited assumes no responsibility or liability for any Comments posted or submitted by you or any third party, except to the extent such liability cannot lawfully be excluded.
SECTION 10 – PERSONAL INFORMATION
15. Privacy
15.1. Your submission of personal information through the website or store shall be governed by our Privacy Policy, which forms an integral part of these Terms of Service.
15.2. You are advised to review the Privacy Policy carefully to understand how Matero Commerce Private Limited collects, uses, stores, processes, and protects personal information.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
16. Errors and Omissions
16.1. From time to time, information available on the website or through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other information.
16.2. Matero Commerce Private Limited reserves the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders where any information contained in the Services or on any related website is inaccurate, subject to applicable law.
16.3. Such corrections, modifications, updates, or cancellations may be made without prior notice, including after you have submitted an order, where permitted by applicable law.
16.4. Except where required by applicable law, Matero Commerce Private Limited undertakes no obligation to update, amend, or clarify information contained in the Services or on any related website, including, without limitation, pricing information.
16.5. No specified update or refresh date applied to the Services or any related website shall be construed as indicating that all information contained therein has been modified or updated.
SECTION 12 – PROHIBITED USES
17. Prohibited Activities
17.1. In addition to any other restrictions contained in these Terms of Service, you are prohibited from using the website or its content:
- (a) for any unlawful, fraudulent, or unauthorized purpose;
- (b) to solicit or encourage others to perform or participate in any unlawful acts;
- (c) to violate any applicable laws, rules, regulations, or local ordinances;
- (d) to infringe or violate the intellectual property rights of Matero Commerce Private Limited or any third party;
- (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any person on any prohibited or unlawful ground;
- (f) to submit false, misleading, inaccurate, or fraudulent information;
- (g) to upload or transmit viruses, malware, or any other malicious code that may affect the functionality or operation of the Services, the website, other websites, or the Internet;
- (h) to collect, store, track, or misuse the personal information of others without lawful authority;
- (i) to engage in spam, phishing, pharming, pretexting, spidering, crawling, scraping, or similar unauthorized activities;
- (j) for any obscene, unlawful, fraudulent, or otherwise prohibited purpose; or
- (k) to interfere with, disable, circumvent, or compromise the security features of the Services, the website, other websites, or the Internet.
17.2. Matero Commerce Private Limited reserves the right to suspend or terminate your access to the Services or any related website if you violate any of the prohibited uses set out herein, subject to applicable law.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
18. Disclaimer of Warranties
18.1. To the maximum extent permitted by applicable law, Matero Commerce Private Limited does not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free.
18.2. We do not warrant that the results obtained from the use of the Services will be accurate, complete, reliable, or suitable for any particular purpose.
18.3. Matero Commerce Private Limited reserves the right to suspend, withdraw, modify, or discontinue the Services, or any part thereof, for an indefinite period or permanently, with or without notice, subject to applicable law.
18.4. Except as expressly provided under applicable law, your use of, or inability to use, the Services shall be at your sole risk.
18.5. The Services and all products and Services delivered to you through the Services are, except as expressly stated by Matero Commerce Private Limited or required by applicable law, provided on an “as is” and “as available” basis, without representations, warranties, or conditions of any kind, whether express or implied.
18.6. To the extent permitted by applicable law, this includes implied warranties or conditions relating to merchantability, satisfactory or merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
19. Limitation of Liability
19.1. To the maximum extent permitted by applicable law, Matero Commerce Private Limited, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors, and other representatives shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, exemplary, or consequential damages of any kind arising out of or in connection with:
- (a) your use of or inability to use the Services;
- (b) any products or Services procured through the Services;
- (c) any interruption, suspension, or discontinuation of the Services;
- (d) any errors or omissions in content;
- (e) any loss or damage arising from content or products posted, transmitted, or otherwise made available through the Services; or
- (f) any other claim relating in any manner to your use of the Services or products purchased through the Services.
19.2. Such limitation may include, without limitation, loss of profits, revenue, savings, data, business opportunities, replacement costs, or similar losses, whether arising in contract, tort, negligence, strict liability, or otherwise, even where Matero Commerce Private Limited has been advised of the possibility of such damages.
19.3. Nothing contained in these Terms shall exclude or limit any liability which cannot lawfully be excluded or limited under applicable law.
SECTION 14 – INDEMNIFICATION
20. Indemnification
20.1. You agree to indemnify, defend, and hold harmless Matero Commerce Private Limited and its parent entities, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees, and representatives from and against any claim, demand, action, proceeding, liability, loss, damage, cost, or expense, including reasonable legal fees, arising out of or relating to:
- (a) your breach of these Terms of Service or any document incorporated herein by reference;
- (b) your violation of any applicable law or regulation; or
- (c) your violation of the rights of any third party.
20.2. This indemnification obligation shall survive to the extent necessary to address claims arising from acts or omissions occurring during the period in which you used the Services.
SECTION 15 – SEVERABILITY
21. Severability
21.1. If any provision of these Terms of Service is determined by a court or competent authority to be unlawful, invalid, void, or unenforceable, such provision shall nevertheless be enforced to the fullest extent permitted by applicable law.
21.2. The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 16 – TERMINATION
22. Termination
22.1. The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of these Terms of Service for all applicable purposes.
22.2. These Terms of Service shall remain effective unless and until terminated by either you or Matero Commerce Private Limited.
22.3. You may discontinue your use of the Services at any time by ceasing to use the website and Services or by notifying Matero Commerce Private Limited that you no longer wish to use the Services.
22.4. If Matero Commerce Private Limited reasonably determines, or suspects, that you have failed to comply with any provision of these Terms of Service, we may suspend or terminate your access to the Services, subject to applicable law and without prejudice to any other rights or remedies available to us.
22.5. Upon termination, you shall remain liable for all amounts due and payable up to and including the effective date of termination.
22.6. Matero Commerce Private Limited may, where permitted by applicable law, deny or restrict your access to the Services or any part thereof following termination.
SECTION 17 – ENTIRE AGREEMENT
23. Entire Agreement
23.1. The failure of Matero Commerce Private Limited to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
23.2. These Terms of Service, together with any policies, guidelines, notices, or operating rules posted by Matero Commerce Private Limited on the website or in respect of the Services, constitute the entire agreement and understanding between you and Matero Commerce Private Limited concerning your use of the Services.
23.3. These Terms of Service supersede all prior or contemporaneous agreements, communications, representations, and proposals, whether oral or written, between you and Matero Commerce Private Limited relating to the Services, including previous versions of these Terms of Service.
23.4. Any ambiguity in the interpretation of these Terms of Service shall not, solely on that basis, be construed against the drafting party.
SECTION 18 – GOVERNING LAW
24. Governing Law
24.1. These Terms of Service and any separate agreements pursuant to which Matero Commerce Private Limited provides Services shall be governed by and construed in accordance with the laws of India.
24.2. Any dispute arising out of or in connection with these Terms of Service shall be subject to the applicable laws and jurisdiction of the competent courts in India, subject to any mandatory statutory rights available to the customer.
SECTION 19 – CHANGES TO TERMS OF SERVICE
25. Changes to Terms
25.1. You may review the most current version of these Terms of Service at any time on this page.
25.2. Matero Commerce Private Limited reserves the right, at its sole discretion, to update, amend, modify, or replace any part of these Terms of Service by posting the revised Terms on the website.
25.3. It shall be your responsibility to periodically review the website for changes to these Terms of Service.
25.4. Your continued access to or use of the website or Services following the posting of any changes shall constitute your acceptance of the revised Terms of Service, subject to applicable law.
SECTION 20 – CONTACT INFORMATION
26. Contact Information
26.1. Any questions, concerns, complaints, or communications regarding these Terms of Service may be addressed to Matero Commerce Private Limited through the contact details provided below.
General Contact Information
Trade Name: Matero Commerce Private Limited
Legal Name: ______________________________
GSTIN: ______________________________
Office Address: ______________________________
Registered Address: ______________________________
Phone: ______________________________
Email: ______________________________
27. Grievance Redressal Officer
27.1. For complaints or grievances relating to the website, Services, or these Terms of Service, you may contact the designated Grievance Redressal Officer at the following details:
Name: ______________________________
Designation: Grievance Redressal Officer
Office Address: ______________________________
Phone: ______________________________
Email: ______________________________
28. Effective Date
28.1. These Terms of Service shall be effective from ______________________________.
Last Updated: ______________________________